Reference

Terms and Conditions for Using kbbd app

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these terms set out what you agree to and what we commit to.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawOne account per personTerms updated with notice

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What These Terms Actually Cover

kbbd app Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction you have with kbbd app — from the moment you register to how your wallet is managed and how disputes get resolved. By creating an account, you confirm that you meet the eligibility requirements for your region and that you understand

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how your bKash, Nagad, or Rocket wallet connects to your account balance. Deposits processed through local payment rails are credited to your account wallet; withdrawals follow a verification step where we confirm the wallet number matches your registered details. We do not accept third-party wallet transfers
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— the bKash, Nagad, or Rocket number you register must belong to you personally. Availability of any feature on kbbd app depends on applicable local law and eligible regions. We reserve the right to suspend account access if we detect a mismatch between your registered wallet
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and an incoming payment. If your region's legal status changes, we'll notify you via the contact method on your account before any access is restricted. These terms are written in English; in any conflict, the English version controls.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not one-sided. Here is how we hold up our end — from keeping your account data secure to making sure you know when something changes.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We do not store your bKash or Nagad PIN — those stay between you and your wallet provider.

Terms Change Notice

When we update these terms, we send a notification to your registered contact before the change takes effect. You are not bound by a change you were not told about in advance.

Data Handling

Account data is held only as long as necessary for your active account and any pending disputes. You can request a summary of what we hold by contacting support through your registered email.

Dispute Process

If you disagree with how a term has been applied to your account, raise it with support first. Unresolved disputes can be escalated in writing; we aim to respond to formal escalations within a reasonable period.

TERMS SUPPORT PATHS

How to Reach Us About Your Terms

If any clause in these terms is unclear, or if you believe your account has been handled in a way that conflicts with what you agreed to, contact us directly. We handle terms-related queries through the same channels as account support — your question goes to a team that can actually read your account record and give you a specific answer, not a copy-paste response.

Team online

Live Chat

Open the chat widget from your account dashboard any time you need clarification on a specific clause or want to flag a wallet-verification issue.

Email Support

Send a written query to our support address if you want a documented response — useful for disputes or formal requests about your account terms.

Account Help Centre

The help centre contains the current version of these terms alongside step-by-step explanations of wallet rules, account limits, and how to request a terms review.

Common Questions About These Terms

These are the questions we get most often when someone is reading the terms for the first time or checking back after an account issue.

These terms apply to every person who registers an account on kbbd app. Eligibility depends on your local law and whether you are in a region we currently serve — we cannot make that determination on your behalf.

No. Deposits and withdrawals must use a wallet registered in your own name. A mismatch between your registered wallet and an incoming transfer will result in the funds being returned and your account flagged for review.

Each person is allowed one account only. If we detect duplicate accounts linked to the same wallet number or identity details, both accounts may be suspended while we investigate.

We notify you via your registered contact method before any material change takes effect. The updated version is also published in the help centre with a clear date so you know which version is current.

Contact support through your registered email with a written request. We will confirm what data we hold and walk you through the options, including deletion where local law and any pending disputes allow it.

Raise it with the support team first through live chat or email. If you are not satisfied with the initial response, you can escalate in writing and we will treat it as a formal dispute with a documented resolution path.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us InfoLegal

Terms and Conditions for Using kbbd app

Our Commitments Under These Terms

Account Security

Terms Change Notice

Data Handling

Dispute Process

How to Reach Us About Your Terms

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use someone else's bKash or Nagad account to deposit?

03 What happens if I open more than one account?

04 How will I know if these terms change?

05 How do I request a copy of my account data or ask for it to be removed?

06 What should I do if I think a term has been applied incorrectly to my account?

Terms & Conditions

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